Conversation models

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Balanced Scorecard: Align your action around a few key measures

By |2018-05-21T12:04:45+00:00March 1st, 2018|Communication, Conversation models, Decision making, Delegation, Strategy, Teams, Uncategorized|

Sherlock Holmes uses key indicators. In one of the Sherlock Holmes stories he says “I watch these five people and when they do something different I know the game is afoot”.  It would be great to have such an arrangement in our organisation.  “We watch these eight measures and when one starts moving we know [...]

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Defensive Reasoning: the traps we set ourselves

By |2016-11-18T10:03:57+00:00April 19th, 2016|Communication, Conversation models, Teams, Uncategorized|

Dean Rusk with President Johnson and Robert McNamara.  The very pinnacle of government in the USA at the time.  No place for defensive reasoning - but... Dean Rusk was the 54th United States Secretary of State from 1961 – 1969, serving under John F. Kennedy and Lyndon B. Johnson.  He has also been attributed with [...]

Left Hand Column – honesty is more than not lying

By |2018-02-19T11:27:28+00:00April 2nd, 2016|Communication, Conflict, Conversation models, Leading|

Your assumptions can destroy you.  And everyone else! On October 27, 1962 eleven US Navy destroyers and the aircraft carrier USS Randolph dropped practice depth charges on a Soviet Foxtrot class submarine, B59, in international waters.  This was at the height of the Cuban Missile Crisis.  Unknown to the US Navy, the submarine carried [...]

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Scenario conversation or stories of defeat?

By |2016-11-18T10:03:58+00:00February 17th, 2016|Conversation models, scenario, Strategy|

What do these brands have in common? Yes they misread the market famously. Of course it is easy to point fingers, but the point of this illustration is that even the best get it wrong. IBM failed to see the potential of the personal computer In the late 1980s, personal computers had been around for [...]

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Appreciative Inquiry

By |2016-11-18T10:03:59+00:00July 11th, 2015|Change, Conversation models, Uncategorized|

Appreciative Inquiry (AI) Is your culture on target? Getting teams to take on new behaviours is sometimes tough. Do you find people sticking to old, ineffective behaviours even you have presented a better way? Do key people in your organisation sometimes seem to miss the point? Is there an undercurrent of negativity in your team? [...]

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Value Chain – Creating value goes beyond recipe

By |2016-11-18T10:04:02+00:00April 29th, 2015|Conversation models, Models, Newsletter, Strategy|

Apologies up front for the photo - if this doesn't make your mouth water nothing will. How do you make a cup of tea?  Piece of cake!  Bags in a pot, throw in the water.  You just have to decide whether you pouring for a MIF or a TIF and everyone is happy. But how [...]

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Intangible Assets: Strategy Map manages the hidden 80% of your value

By |2018-03-05T12:49:35+00:00December 5th, 2014|Conversation models, Decision making, Models, Strategy|

Intangible assets: manage the hidden 80% of your value through Strategy Map.  If you grew up in the ‘70s you will probably remember Bruce Lee. He burned brightly for a few short years as an icon in the American film industry. His films triggered a wave of interest in martial arts and changed the way [...]

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Are you living in a monochrome palette?

By |2016-11-18T10:04:05+00:00March 7th, 2012|Coaching, Conversation models, Learning, Models, Teams, Watercolour|

I have a presentation called "Your Life in Light and Colour".  In this presentation I use the painting of a watercolour as a metaphor for life, or at least life in business.  This has been well received and now I have decided to take it forward as an offer.   I am rewriting the material [...]

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How to create understanding by surfacing the hidden roles in your team

By |2016-11-18T10:04:05+00:00February 20th, 2012|Coaching, Communication, Conversation models, Facilitation, Models, Teams, Workshop|

You have been developing an offer for months. Now as you are preparing to launch, one person on your team continues to disrupt meetings with negative comments about the product. What do you do? Well, eventually you fire him of course. And in so doing you rid the team of the annoyance. You also rid [...]

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