Here is a model for managing a confrontation, based on the work of Susan Scott. I created this note as a model for myself for handling a confrontation between two people in a team. And I found that, with a caring conversation they were able to resolve their differences and move on. It is a [...]
Conflict may be described as productive, passionate, unfiltered discussion and is required to produce commitment. But it is not easy to engage in conflict. In designing for conflict in teams it is worth considering the following: […]
How to keep your meeting moving when everyone is stuck? Sometimes conversations just grind to a halt. What do you do when you have prepared an excellent workshop but the group continues to get stuck on an issue that remains difficult to pinpoint? These situations crop up now and again in workshops I facilitate. They [...]