Groups use unconscious defense mechanisms to simplify complexities, reduce uncertainty, manage threat and anxieties, deal with feelings of panic, aggression inadequacy, intimacy and dependency, and create an illusion of optimism, harmony and calm. […]
Conflict may be described as productive, passionate, unfiltered discussion and is required to produce commitment. But it is not easy to engage in conflict. In designing for conflict in teams it is worth considering the following: […]
How does a “jump to conclusion” actually work? Like a pane of glass framing and subtly distorting our vision, mental models determine what we see. We all use cognitive “mental maps” to navigate through the complex environments of our world. And all of our mental maps are flawed in some way. […]
