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Values

Defensive Reasoning: the traps we set ourselves

By |2020-11-10T06:10:14+00:00April 19th, 2016|Communication, Conversation models, Teams|

Dean Rusk with President Johnson and Robert McNamara.  The very pinnacle of government in the USA at the time.  No place for defensive reasoning - but... Dean Rusk was the 54th United States Secretary of State from 1961 – 1969, serving under John F. Kennedy and Lyndon B. Johnson.  He has also been attributed with [...]

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How effective organisations transmit their culture

By |2016-11-18T10:04:02+00:00March 18th, 2015|Leading, Strategy|

Your values govern the face your organisation presents to the world when you are not there Conversaction Newsletter - Week 3 March 2015   In his book, ‘Leading Teams’, J Richard Hackman tells a delightful story about highly engineered customer service.  After three aborted take-offs, a flight he was on was finally cancelled.  As the aircraft [...]

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