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	<link>http://www.strategyworks.co.za</link>
	<description>FACILITATION AND COACHING FOR THE ENERGY OF CLARITY</description>
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		<title>How to create understanding by surfacing the hidden roles in your team</title>
		<link>http://www.strategyworks.co.za/2012/02/20/team-roles/</link>
		<comments>http://www.strategyworks.co.za/2012/02/20/team-roles/#comments</comments>
		<pubDate>Mon, 20 Feb 2012 10:09:41 +0000</pubDate>
		<dc:creator>Stephen Quirke</dc:creator>
				<category><![CDATA[Coaching]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Conversation models]]></category>
		<category><![CDATA[Facilitation]]></category>
		<category><![CDATA[Models]]></category>
		<category><![CDATA[Teams]]></category>
		<category><![CDATA[Workshop]]></category>

		<guid isPermaLink="false">http://www.strategyworks.co.za/?p=1282</guid>
		<description><![CDATA[<p>You have been developing an offer for months. Now as you are preparing to launch, one person on your team continues to disrupt meetings with negative comments about the product. What do you do? Well, eventually you fire him of course. And in so doing you rid the team of the annoyance. You also rid <span style="color:#777"> . . . &#8594; Read More: <a href="http://www.strategyworks.co.za/2012/02/20/team-roles/">How to create understanding by surfacing the hidden roles in your team</a></span>]]></description>
			<content:encoded><![CDATA[<p><strong>You have been developing an offer for months.</strong> Now as you are preparing to launch, one person on your team continues to disrupt meetings with negative comments about the product. What do you do? Well, eventually you fire him of course. And in so doing you rid the team of the annoyance. You also rid your team of the unconsciously chosen voice of important undercurrents and sobering perspectives. When he has left, the team will most likely, unconsciously, single out someone else to play this vital role.</p>
<p>There is usually one person in a team who plays out the least attractive emotions or voices the most annoying point of view. When teams are given opportunity to reflect on the voice, often they find that the annoying emotions, ideas and challenges reflect their own misgivings about proposals being discussed. Wilfred Bion showed that this person has been unconsciously positioned by the rest of the team to play this role. When people work as a group they display roles and actions resulting from deeper, unconscious frameworks. Bion highlighted this effect in his work with teams when he described the two different groups acting within any group of people working together:</p>
<ul>
<li>The work group operates in a rational way to complete the task the group has formed to accomplish.</li>
<li>The basic assumption group plays out the underlying assumptions to present a particular group behaviour.</li>
</ul>
<p><strong>There are models we can use to make these hidden structures explicit.</strong> One such structure, from David Kantor, presented in The Fifth Discipline Field Book identifies four roles people assume in any conversation.</p>
<ul>
<li>Mover: who posits a point of view or suggests an action.</li>
<li>Opposer: who challenges the suggestion of the Mover.</li>
<li>Supporter: the mover and opposer will each have a small group of supporters to their view.</li>
<li>Bystander: who silently observe the interchange and develop perceptions that may be shared in the breaks.</li>
</ul>
<div><a href="http://www.strategyworks.co.za/wp-content/uploads/2012/02/ppt-SW.jpg"><img class="aligncenter size-medium wp-image-1283" title="ppt-SW" src="http://www.strategyworks.co.za/wp-content/uploads/2012/02/ppt-SW-300x225.jpg" alt="" width="300" height="225" /></a></div>
<p><strong>Each of these roles is essential.</strong> Not everyone can contribute vocally to each topic. Bystanders often feel the name is accusatory. But the silent people in a conversation, if they are fully present and giving attention, provide the fabric on which conversation and insights are embroidered.</p>
<p><strong>Once you have identified the roles people play</strong> keep the information with you and confirm your perceptions. Then reflect on the roles you have identified and how effective they are and how flexible the team is in these roles.</p>
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		<title>Embrace your emotions to build bridges in negotiation</title>
		<link>http://www.strategyworks.co.za/2012/02/20/emotions/</link>
		<comments>http://www.strategyworks.co.za/2012/02/20/emotions/#comments</comments>
		<pubDate>Mon, 20 Feb 2012 09:01:32 +0000</pubDate>
		<dc:creator>Stephen Quirke</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Conflict]]></category>
		<category><![CDATA[Conversation models]]></category>
		<category><![CDATA[Negotiation]]></category>
		<category><![CDATA[Personal Mastery]]></category>
		<category><![CDATA[Build agreement]]></category>

		<guid isPermaLink="false">http://www.strategyworks.co.za/?p=1274</guid>
		<description><![CDATA[<p>You meet with your boss to discuss an increase in pay. You have decided to stick to the facts and not be emotional.  As you present your case you remember those who rely on you to do the work but earn more than you. Your voice takes on a edge. There is nothing you can <span style="color:#777"> . . . &#8594; Read More: <a href="http://www.strategyworks.co.za/2012/02/20/emotions/">Embrace your emotions to build bridges in negotiation</a></span>]]></description>
			<content:encoded><![CDATA[<p><strong>You meet with your boss to discuss an increase in pay.</strong> You have decided to stick to the facts and not be emotional.  As you present your case you remember those who rely on you to do the work but earn more than you. Your voice takes on a edge. There is nothing you can do about it. Your boss takes a defensive stance. Your next point comes across way too aggressive. The pitch of your voice goes up. You are losing your ground. The atmosphere in the room is charged. Your mind spins as you search for the way out of the confrontation. Your boss takes on a terse tone and refers to the ‘transparent and fair’ methods used to set salaries. Your emotions explode as you process this unexpected diversion into policy. The meeting continues downhill…</p>
<p><a href="http://www.strategyworks.co.za/wp-content/uploads/2012/02/320x240.jpg"><img class="aligncenter size-medium wp-image-1275" title="320x240" src="http://www.strategyworks.co.za/wp-content/uploads/2012/02/320x240-300x225.jpg" alt="" width="300" height="225" /></a></p>
<p style="text-align: center;">The way of pure logic is not all that effective, sorry dude!  Photo from the <a title="Mr Spock" href="http://www.startrek.com/database_article/spock" target="_blank">Star Trek website</a></p>
<p><strong>Emotions are a reality we dare not ignore in negotiation.</strong> Emotions can hinder or aid your progress in dealing with people.<br />
Emotions raise obstacles to negotiation when they:</p>
<ul>
<li>Divert attention from the matters at hand. When parties get upset.</li>
<li>Damage relationships when frustration and anger are given rein to cause hurt and embarrassment.</li>
<li>Cause you to react in noticeable ways, allowing other parties to exploit you.</li>
</ul>
<p>Emotions can also be a great asset in negotiation. Positive emotions:</p>
<ul>
<li>Enhance relationships, creating intrinsic enjoyment from the interpersonal interaction. We can enjoy the experience of negotiation, the camaraderie, without fear of personal attack. We can also challenge points on which we disagree, raising the conflict, knowing that our relationship can handle it.</li>
<li>Reduce fear and suspicion, making us open to new and challenging ideas. Adversaries become colleagues.</li>
<li>Motivate us to get more done, more efficiently.</li>
</ul>
<p><strong>Positive emotions can also lull us into overconfidence and making unwise concessions.</strong>  Therefore preparatory work is required to set up the bounds of a negotiation and to develop an understanding of your own and the other party’s positions and Best Alternative to a Negotiated Agreement (BATNA).</p>
<p>Here are three approaches to the emotional component of a negotiation don’t work:</p>
<ul>
<li>Pretending you can stop your emotions. Your emotions will surface in a negotiation. Unchecked, they will affect the negotiation, usually to a greater extent than you planned.</li>
<li>Ignoring your emotions. Emotions are always there and they affect us to a larger or greater extent. Our emotions affect our body, our thinking and our behaviour. Thinking lags behind strong emotions and we can find ourselves saying or doing things we later regret. Steeped in negative emotions we are more likely to miss concessions being made by your counterpart in a negotiation.</li>
<li>Managing emotions directly. We can learn skills to deal with our anger and our fear for instance. However working with every emotion as it comes up in a negotiation will keep us busy and will take our attention away from the content in the discourse.</li>
</ul>
<p><strong>What can we do about this business of emotions? </strong> Well there are five generic concerns that parties bring to every negotiation. Addressing these five concerns creates a framework of understanding within that deals with most if not all of the emotions that can derail a negotiation.<br />
There is overlap between these five considerations and each one provides a perspective on how well a negotiation is proceeding. When each of these core concerns is met appropriately we can know that we are being treated:</p>
<ul>
<li>Equitably: as others would be treated in a similar circumstance.</li>
<li>Honesty: That we are being told the truth.</li>
<li>Consistently: that our treatment is in-line with changing situations.</li>
</ul>
<p>The five core concerns are:</p>
<ul>
<li>Appreciation: Our thoughts, feelings and actions are acknowledged as having merit.</li>
<li>Affiliation: We are treated as a colleague – not an adversary</li>
<li>Autonomy: Our freedom to decide on important matters is respected by others.</li>
<li>Status: Our standing is given full recognition, where it is deserved.</li>
<li>Role: We find our activities fulfilling and our role describes what we do.</li>
</ul>
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		<title>&#8220;NO&#8221;</title>
		<link>http://www.strategyworks.co.za/2012/02/15/no/</link>
		<comments>http://www.strategyworks.co.za/2012/02/15/no/#comments</comments>
		<pubDate>Wed, 15 Feb 2012 16:32:12 +0000</pubDate>
		<dc:creator>Stephen Quirke</dc:creator>
				<category><![CDATA[Coaching]]></category>
		<category><![CDATA[Conflict]]></category>
		<category><![CDATA[Conversation models]]></category>
		<category><![CDATA[Personal Mastery]]></category>
		<category><![CDATA[Assertiveness]]></category>
		<category><![CDATA[boundaries]]></category>
		<category><![CDATA[boundary]]></category>
		<category><![CDATA[NO]]></category>

		<guid isPermaLink="false">http://www.strategyworks.co.za/?p=1247</guid>
		<description><![CDATA[<p>Learning to say NO might seem a selfish thing to do. BUT! By learning to say NO without feeling guilty, you will find time you never dreamed you had. You will quite literally claim back your life.  This post is based on material from my friend Arthur Gobey.</p> <p>Because NO is such powerful word, it <span style="color:#777"> . . . &#8594; Read More: <a href="http://www.strategyworks.co.za/2012/02/15/no/">&#8220;NO&#8221;</a></span>]]></description>
			<content:encoded><![CDATA[<p><strong>Learning to say NO might seem a selfish thing to do</strong>. BUT! By learning to say NO without feeling guilty, you will find time you never dreamed you had. You will quite literally claim back your life.  This post is based on material from my friend Arthur Gobey.</p>
<p><strong>Because NO is such powerful word, it can hurt or heal.</strong> Whenever you use the word “NO” you risk conflict. This is particularly true when dealing with people who do not habitually respect boundaries. It is worth, therefore, developing the skills required to use “NO”. Having said that, it is sometimes (usually) better to say “NO” bluntly, without skill when you know it is required. There are countless online marketers who are trained to buttonhole you on a cell phone call, interrupting your meeting or your train of thought who will prey on your politeness until you shut them down.</p>
<p><strong>And they are just one group of people who want to lay claim to your time.</strong> Here are a whole lot more. Print out the page and circle the situations in which a deftly delivered “NO” would have saved you time and discomfort:</p>
<p><a href="http://www.strategyworks.co.za/wp-content/uploads/2012/02/NO.jpg"><img class="aligncenter size-medium wp-image-1249" title="NO" src="http://www.strategyworks.co.za/wp-content/uploads/2012/02/NO-300x225.jpg" alt="" width="300" height="225" /></a></p>
<p><strong>When we are not used to saying “NO”</strong> we often think that saying “NO” will create implacable, eternal enemies. Consider some of the &#8220;NOs&#8221; you&#8217;ve weathered. Did you end up hating the person who said &#8220;No&#8221; to you? Were you crippled (apart from your ego)? No, you survived. So people do get over being told “NO” even when their entitlement demands strict compliance on your part. We all have the capacity to get over the rejection that comes with being told “NO” even by our very best friends.</p>
<p><strong>The first sell is to yourself.</strong> Until you have convinced yourself that your time and energy are yours to manage, the following points will not be of much use. However when you are ready for this, here are some strategies you may wish to consider for saying “NO”:</p>
<h3>MONEY</h3>
<ul>
<li>&#8220;As a policy I don&#8217;t lend money too friends&#8221;</li>
<li>&#8220;Sorry this is just not a good time for me&#8221;</li>
<li>&#8220;Sorry I&#8217;m self employed and my income fluctuates too much&#8221;</li>
<li>&#8220;Not to day I&#8217;m short of cash&#8221;</li>
</ul>
<h3>SALES</h3>
<ul>
<li>&#8220;No Thanks I&#8217;m not interested &amp; attending a meeting will not change my mind&#8221;</li>
<li>&#8220;You seem very excited, I wish you luck, but it’s not for me&#8221;</li>
<li>&#8220;I have turned down this offer before and have still not changed my mind&#8221;</li>
<li>&#8220;You are very persistent; I can see why you are a good sales person. But I&#8217;ve said no, please don&#8217;t ask again&#8221;</li>
</ul>
<h3>FACE SAVING</h3>
<ul>
<li>Blame the kids / partner / dogs / baby sitter / mother in-law / Your job</li>
</ul>
<h3>HURTFUL JOKES / REMARKS</h3>
<ul>
<li>&#8220;I know you&#8217;re an intelligent person, so I&#8217;m surprised you&#8217;d make a remark / tell a joke like that&#8221;</li>
<li>&#8220;That&#8217;s not a fact, that&#8217;s your opinion. And it&#8217;s one I strongly disagree with&#8221;</li>
<li>“It’s hard to believe that people still think like that in this day and age. I thought we were beyond the hurtful stereotypical attitudes&#8221;</li>
</ul>
<h3>DON`T ASK ME AGAIN EITHER</h3>
<ul>
<li>&#8220;Unless it&#8217;s an emergency, I have to say NO, I&#8217;m not very good with animals / kids&#8221;</li>
<li>&#8220;I know how much you love your cat, and I don&#8217;t think I&#8217;m up to that responsibility&#8221;</li>
</ul>
<h3>PASS THE BUCK</h3>
<ul>
<li>&#8220;Maybe you could ask Rachel around the corner&#8221;</li>
</ul>
<h3>ASK ME AGAIN BUT NOT NOW</h3>
<ul>
<li>&#8220;Sorry, no not this time&#8221;</li>
<li>&#8220;I can&#8217;t help you this week but check with me next week&#8221;</li>
</ul>
<h3>NOT LENDING OUT THE CAR</h3>
<ul>
<li>&#8220;Sorry I&#8217;m just not comfortable lending my car to anyone&#8221;</li>
<li>&#8220;I know you&#8217;re a good driver, but I worry too much, and I if something goes wrong I will feel terrible / angry and I don&#8217;t want to do that&#8221;</li>
</ul>
<h3>NOT LENDING OUT BOOKS / CD`s / TOOLS / CLOTHES</h3>
<ul>
<li>&#8220;I have a policy about never lending out my books / CD`s&#8221;</li>
<li>&#8220;I&#8217;m much to attached to my books / CD`s to let them out of my sight&#8221;</li>
<li>&#8220;I have had a few bad experiences lending out (X). And I&#8217;m not prepared to risk our friendship over (X)&#8221;</li>
</ul>
<h3>NOT PLAYING TAXI</h3>
<ul>
<li>&#8220;I&#8217;m happy to drive you there, but I can&#8217;t wait for you, you will have to catch a taxi back&#8221;</li>
<li>&#8220;I can take you as far as Cavendish, but then I have to veer off to Fish Hoek&#8221;</li>
<li>&#8220;It really wouldn&#8217;t be convenient today. I&#8217;ve got a million stops to make and I don&#8217;t know what time I&#8217;ll be back&#8221;</li>
</ul>
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		<title>Happiness</title>
		<link>http://www.strategyworks.co.za/2012/02/15/happiness/</link>
		<comments>http://www.strategyworks.co.za/2012/02/15/happiness/#comments</comments>
		<pubDate>Wed, 15 Feb 2012 11:29:45 +0000</pubDate>
		<dc:creator>Stephen Quirke</dc:creator>
				<category><![CDATA[Life Law]]></category>
		<category><![CDATA[Personal Mastery]]></category>
		<category><![CDATA[What Matters]]></category>

		<guid isPermaLink="false">http://www.strategyworks.co.za/?p=1243</guid>
		<description><![CDATA[<p>Last week as I parked at the gym a woman in a smart German 4&#215;4 pulled up next to me. I glanced up to see how close she parked. She fixed me with sullen stare. Each time I looked up, I caught the baleful gaze. It was like something out of a gangster movie. Then <span style="color:#777"> . . . &#8594; Read More: <a href="http://www.strategyworks.co.za/2012/02/15/happiness/">Happiness</a></span>]]></description>
			<content:encoded><![CDATA[<p>Last week as I parked at the gym a woman in a smart German 4&#215;4 pulled up next to me. I glanced up to see how close she parked. She fixed me with sullen stare. Each time I looked up, I caught the baleful gaze. It was like something out of a gangster movie. Then her son got out and he had the same dead eyes. As I walked into gym I decided that some people were just not very happy.</p>
<p>As I warmed up on a step machine I read an article on the research into what makes people happy. A busy field of research. Papers are published in <em>Science</em> and people earn Nobel prizes for their research into the question of happiness.  Many disciplines are engaged:</p>
<ul>
<li>Psychologists want to understand what people feel.</li>
<li>Economists what to know what people value.</li>
<li>Neuroscientists seek to understand how our brains respond to rewards.</li>
</ul>
<h3>Why is happiness so important?</h3>
<p><strong>Well for a start happy people are more creative and more productive.</strong>  Everyone knows that you need to keep an edge of fear in your dealings with staff to get them to produce. And ‘everyone’ is wrong.  There are obvious exceptions. Just as we all know a guy who smoked two packs a day from when he was 15 and lived till 90, so people point to Beethoven, Vincent van Gogh and Hemmingway as proof that miserable people are more creative.  But the research shows the opposite.  Contented people are more creative and more productive.  Just to be clear, contented does not mean bored. Working through a challenge builds contentment.</p>
<h3>Then what makes us happy?  What is the secret?</h3>
<p><strong>The research shows few surprises.</strong> People who are healthy, who live in community and are wealthy are more happy. Over a century of research has shown unequivocally that reward works better than punishment. People rise to a challenge but are squashed by threats. Staff are happier and more productive when they:</p>
<ul>
<li>Are treated fairly.</li>
<li>Are recognised for success in significant and challenging work.</li>
<li>Have warm, interesting and cooperative relationships in the work-place.</li>
</ul>
<p><strong>Perhaps an unexpected finding is that frequency is a better predictor of happiness than intensity.</strong>  A single big event will not create longer lasting happiness. And similar big events have less impact the more we experience them. Small boys’ response to regular ice-cream quickly goes from excitement to entitlement.  The research also pointed to our remarkable ability to cope and find happiness or joy in the face of set-backs and disappointments, even in the most dire circumstances.</p>
<p><strong>It is possible to engage in a programme of events to lift your spirits.</strong>  Just as we know that losing weight requires us to eat less and exercise more, so being happy requires a series of many small positive events over time.  And this takes time to take effect. So eating <a title="Carissa Bispinosa" href="http://www.plantzafrica.com/plantcd/carisbispin.htm" target="_blank">num-nums</a> from the hedge at a client site, kissing your wife or stealing a roast potato are more likely to create a lasting happiness. Chatting with friends behind the break may be more uplifting than one ‘wave of the day’!  Regular quiet reflection, exercise, enough sleep all contribute to happiness. Nurturing social connections, telling people why you are grateful to them. Nothing surprising in that. Altruism, helping others is particularly potent. The secret is not a secret!</p>
<p><strong>At the end of my gym session</strong> I was in the change room and there was an older guy changing at the opposite end of the bench. Another old guy came in and greeted him in a most energetic and welcoming way. He laughed and pointed to his friend’s pinkish tee-shirt and began to tease him. “Maar ek sien jy dra jou ma se vrokkie… Ek sien in ons ou-dae word ons sag&#8230; Ek is ten minster oplettend, ek sien jy loop van die spore af”  He laughed. (“I see you are wearing your wife’s blouse. In our old age we are getting soft.  At least I can see that you are going off the rails.”).  All this time his mate kept a poker face and just said “Jy’s ****** lelik”. (“You are ******* mean).</p>
<p>Later I saw them with other friends in their work attire having coffee. “Well” I thought “there’s a more happy start to the day.</p>
<h5>&#8220;We wanted to make something that reflected the life we were living, that had some of the joy of family and the headiness of late nights and bright lights.<br />
But Joy is a very hard thing to conjure, and happiness won&#8217;t do.&#8221; &#8211;  Bono</h5>
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		<title>Conversaction Newsletter &#8211; January 2012</title>
		<link>http://www.strategyworks.co.za/2012/01/31/conversaction201201/</link>
		<comments>http://www.strategyworks.co.za/2012/01/31/conversaction201201/#comments</comments>
		<pubDate>Tue, 31 Jan 2012 16:22:43 +0000</pubDate>
		<dc:creator>Stephen Quirke</dc:creator>
				<category><![CDATA[Newsletter]]></category>

		<guid isPermaLink="false">http://www.strategyworks.co.za/?p=1233</guid>
		<description><![CDATA[Perspective: Take up the reins in your life <p>Please allow me just a little conjecture. The man with a fancy hairdo, leading the horse proudly gestures towards something, perhaps their destination. His less distinct companion (who doesn’t even have legs) sits on the horse. I suppose this left me wondering what was being portrayed and <span style="color:#777"> . . . &#8594; Read More: <a href="http://www.strategyworks.co.za/2012/01/31/conversaction201201/">Conversaction Newsletter &#8211; January 2012</a></span>]]></description>
			<content:encoded><![CDATA[<h1>Perspective:</h1>
<h2>Take up the reins in your life</h2>
<p>Please allow me just a little conjecture. The man with a fancy hairdo, leading the horse proudly gestures towards something, perhaps their destination. His less distinct companion (who doesn’t even have legs) sits on the horse. I suppose this left me wondering what was being portrayed and whether the rider was a willing participant in what was going to happen next. Perhaps the picture has been created by the companion to honour the brave, successful, virile man. Who knows? I found the photo as I was looking for different views of people on horses to illustrate the idea of what happens when you take the reins in your own hands to choose your own path.</p>
<p><a href="http://www.strategyworks.co.za/wp-content/uploads/2012/01/6199016727_e71361431b.jpg"><img title="6199016727_e71361431b" src="http://www.strategyworks.co.za/wp-content/uploads/2012/01/6199016727_e71361431b-300x205.jpg" alt="" width="300" height="205" /></a></p>
<p>The  photo was taken by Randy Langstraat and displayed on his <a title="Randy Langstraat's blog" href="http://blog.rockart.me/2011/10/leading-a-horse-to-water/" target="_blank">Rock Art Photo Blog</a>.  I have asked for his permission to use this and will take it off if it is a problem.</p>
<p><strong>It is possible to make a complete hash of life.</strong> There is every possibility that without intent, perseverance and courage you may reach the end of your life with nothing but empty dreams. If you have not been managing your life well you may be aware of important and painful ways in which your life is short of what it should be. Poor life strategies can lead to ongoing set-backs and disappointments that can eventually break your spirit. Or they can end in a single powerful blow from which you don’t recover. Perhaps things you value have been taken away. Perhaps you have lost someone who is important to you. More insidiously, you may not be creating those things which only you, with your unique gifts, can bring into being. Success is not a forgone conclusion. There is work to be done. There are framework decisions to be made. If you are not working a well defined plan, you will be a stepping stone for those who are.</p>
<p><strong>If your life was a business.</strong> And you employed a manager to keep it successful.   How earnestly would you contract and manage this person?  Just as <a title="on being a researcher into the way you see things" href="http://www.strategyworks.co.za/2011/12/29/perception/" target="_blank">you are your own scientist</a>, you are also your own life-manager, monitoring, measuring and controlling and making decisions about how to play the next event.</p>
<p><strong>As manager of your life</strong>, how important do you believe your client to be? How well are you doing at this job? Are you ensuring that adequate deposits are being made in the physical, mental, emotional and spiritual accounts of your key client?</p>
<p><strong>Engage your life manager</strong>. Now is the time to start. Dump whatever is eating away at your time. Just stop doing it! Resolve to leave it alone. Now is the time to demand more of yourself. Focus on your purpose. Get stuck into your life work. Pick up the next task towards implementing your plan. Start grappling with the details to achieve what you have to do. Wrestle with the work. Resolve not to be turned aside by distractions. Deliver the goods.</p>
<h3>Some commitments</h3>
<p>A good life manager may require commitments from their client and <em>ACTION</em>!  Some suggestions  have been documented in the blog posting.</p>
<p>How do you measure up?</p>
<p>If people around you cannot observe the difference, you are falling short. Where does your behaviour fall below the bar or excellence? Where do you need to apply some resilience? Do it today. Do it to make yourself a better person.</p>
<p>&nbsp;</p>
<p>You can read the full article<a title="Take up the reins in your life" href="http://www.strategyworks.co.za/2012/01/31/rein-in-your-life/" target="_blank"> here.</a></p>
<p>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</p>
<h1>Technique</h1>
<h2>Team Launch</h2>
<p>&nbsp;</p>
<p><strong>In 1924 Wernher von Braun strapped six rockets to a small wagon</strong> and watched in delight as the wagon roared around his street and then exploded.  The local constabulary were less impressed however, and took the twelve year old boy into custody.  And so began an incredible story leading up to July 16, 1969.  On that day the Saturn V rocket designed by von Braun launched Apollo 11 from Launch Pad 39A to begin the historic mission that would land the first men on the moon.<br />
<a href="http://www.strategyworks.co.za/wp-content/uploads/2012/01/vonbraun_portrait.gif"><img title="vonbraun_portrait" src="http://www.strategyworks.co.za/wp-content/uploads/2012/01/vonbraun_portrait.gif" alt="" width="178" height="217" /></a><br />
Wernher von Braun, from the <a title="WVB" href="http://earthobservatory.nasa.gov/Features/vonBraun/vonbraun_4.php">NASA website</a>.</p>
<p><strong>The launch of a space mission must be a hard-to-beat experience.</strong>  The launch is the pivot around which a space mission unfolds.  It is the moment of truth where the design, planning and preparation come together.  And it is the start of the chain of events that make up the mission, until the crew is safely back on Earth.  Here is a photo from Wikipedia of the <a title="space shuttle" href="http://en.wikipedia.org/wiki/File:Space_Shuttle_Columbia_launching.jpg" target="_blank">Space Shuttle Columbia</a> being launched.  (This was just more exciting than any of the Saturn V photos I could find).</p>
<p><a href="http://www.strategyworks.co.za/wp-content/uploads/2012/01/Columbia_launch-D.jpg"><img title="Columbia_launch-D" src="http://www.strategyworks.co.za/wp-content/uploads/2012/01/Columbia_launch-D-300x252.jpg" alt="" width="300" height="252" /></a></p>
<p><strong>And so it is with teams.</strong> In setting up teams, leaders have two important responsibilities: first to design and prepare the best possible team structure, and second, to help members take possession of the structure, and competently launch themselves onto a course they make their own.<br />
The design and preparation phase should deliver a structure, including:</p>
<ul>
<li>Team design.</li>
<li>Team boundaries.</li>
<li>A team task.</li>
<li>Roles and responsibilities.</li>
<li>Agreed norms.</li>
<li>Agreed processes and infrastructure.</li>
</ul>
<p><strong>In the second phase</strong>, the leader of the team breathes life into the structure during a team launch session.  The first meeting of any team provides<a title="team phases for coaching" href="http://www.strategyworks.co.za/2011/06/07/3phases/" target="_blank"> a unique opportunity</a> for a leader to have an enduring impact on the way the team works together.  A well executed interaction builds motivation and allows the team to invest themselves in the work to be done.</p>
<p><strong><a title="project workshops" href="http://www.strategyworks.co.za/2009/03/14/alignment/" target="_blank">Project initiation workshops</a> provide the most effective structure for launching teams.</strong>  There is a slot at the beginning of each workshop where the leader can deliver a motivating address.</p>
<p><strong>There is an alchemy in launching teams.</strong>  A list of names goes out on e-mail and a group gathers.  If the launch is successful, the group becomes a real, bounded social system; a team.</p>
<p>&nbsp;</p>
<p>You can read the article <a title="Team Launch" href="http://www.strategyworks.co.za/2012/01/11/team-launch/" target="_blank">here</a>.</p>
<p>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</p>
<h1>A small adventure</h1>
<h2>A good start to the year</h2>
<p>There is something about finishing well and making a good start. We saw the new year in down at the beach in Betties Bay. Apart from this, the last thing I did in 2011 was to sit on the roof of my bakkie and paint the view at Bass Lake. And the next day I sat on the tailgate, protected from the wind and painted the same scene.</p>
<p><img src="http://www.sjqwatercolour.com/wp-content/uploads/2012/01/wpid-2012-01-02-09.00.56.jpg" alt="image" /></p>
<p>And what is more, I photographed the painting and posted it on my watercolour blog using my android phone which was another early milestone in the year.</p>
<p>You can read the blog posting <a title="Betties Bay" href="http://www.sjqwatercolour.com/2012-1-jan" target="_blank">here</a>.</p>
<p>BY STEPHEN QUIRKE, ON JANUARY 31 2012</p>
<p>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</p>
<p>At StrategyWorks we assist leaders and their teams, with those crucial conversations for clarity, decisions, action and outcomes.  These conversations can be frustrating when people are not heard, the team cannot make decisions or the way forward remains vague.  Leaders contact us at StrategyWorks when they are ready to do something different.  In the process those involved in the conversations feel understood and challenged.  At the end of the intervention, the leaders and their teams feel focused and released around a clear plan of action.</p>
<p>Find out more from our website at:<a href="http://www.strategyworks.co.za/">www.strategyworks.co.za</a> or better still contact us at the email address: <a href="mailto:stephen@strategyworks.co.za">stephen@strategyworks.co.za</a> to arrange a meeting with Stephen.</p>
<p>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</p>
<p>© 2012 Stephen Quirke, All rights reserved.  You are free to use material from this Conversaction newsletter in whole or in part, as long as you include complete attribution, including live web site link. Please also notify me where the material will appear.  The attribution should read:  ”By Stephen Quirke of StrategyWorks.  Please visit Stephen’s web site at <a href="http://www.strategyworks.co.za/">http://www.strategyworks.co.za/</a> for more resources on how to hold effective conversations in your organisation.” (Please make sure the link is live if placed in an eZine or in a web site.)</p>
<p>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</p>
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		<title>Take up the reins in your life</title>
		<link>http://www.strategyworks.co.za/2012/01/31/rein-in-your-life/</link>
		<comments>http://www.strategyworks.co.za/2012/01/31/rein-in-your-life/#comments</comments>
		<pubDate>Tue, 31 Jan 2012 14:46:30 +0000</pubDate>
		<dc:creator>Stephen Quirke</dc:creator>
				<category><![CDATA[Life Law]]></category>
		<category><![CDATA[Perspective]]></category>
		<category><![CDATA[Strategy]]></category>

		<guid isPermaLink="false">http://www.strategyworks.co.za/?p=1224</guid>
		<description><![CDATA[<p>Please allow me just a little conjecture. The man with a fancy hairdo, leading the horse proudly gestures towards something, perhaps their destination. His less distinct companion (who doesn’t even have legs) sits on the horse. I suppose this left me wondering what was being portrayed and whether the rider was a willing participant in <span style="color:#777"> . . . &#8594; Read More: <a href="http://www.strategyworks.co.za/2012/01/31/rein-in-your-life/">Take up the reins in your life</a></span>]]></description>
			<content:encoded><![CDATA[<p>Please allow me just a little conjecture. The man with a fancy hairdo, leading the horse proudly gestures towards something, perhaps their destination. His less distinct companion (who doesn’t even have legs) sits on the horse. I suppose this left me wondering what was being portrayed and whether the rider was a willing participant in what was going to happen next. Perhaps the picture has been created by the companion to honour the brave, successful, virile man. Who knows? I found the photo as I was looking for different views of people on horses to illustrate the idea of what happens when you take the reins in your own hands to choose your own path.</p>
<p><a href="http://www.strategyworks.co.za/wp-content/uploads/2012/01/6199016727_e71361431b.jpg"><img class="aligncenter size-medium wp-image-1225" title="6199016727_e71361431b" src="http://www.strategyworks.co.za/wp-content/uploads/2012/01/6199016727_e71361431b-300x205.jpg" alt="" width="300" height="205" /></a></p>
<p>The illustration is one of the many Ute petroglyphs found along the road in Nine Mile Canyon. This historic scene features a rider on a horse being led somewhere by someone with a rope. This photo was taken by Randy Langstraat and displayed on his <a title="Randy Langstraat's blog" href="http://blog.rockart.me/2011/10/leading-a-horse-to-water/" target="_blank">Rock Art Photo Blog</a>.  I have asked for his permission to use this and will take it off if it is a problem.</p>
<p><strong>It is possible to make a complete hash of life.</strong> There is every possibility that without intent, perseverance and courage you may reach the end of your life with nothing but empty dreams. If you have not been managing your life well you may be aware of important and painful ways in which your life is short of what it should be. Poor life strategies can lead to ongoing set-backs and disappointments that can eventually break your spirit. Or they can end in a single powerful blow from which you don’t recover. Perhaps things you value have been taken away. Perhaps you have lost someone who is important to you. More insidiously, you may not be creating those things which only you, with your unique gifts, can bring into being. Success is not a forgone conclusion. There is work to be done. There are framework decisions to be made. If you are not working a well defined plan, you will be a stepping stone for those who are.</p>
<p><strong>Say you owned a business.</strong> Imagine you had put your whole life savings into this business. In addition to this, you work day and night for the business. Let’s say you have everything riding on the success of the business. All or nothing! Now let’s say you had one person managing this business for you. How earnestly would you contract and manage this person? Now isn’t this a good description of your life? Just as you are your own scientist, you are also your own life-manager, monitoring, measuring and controlling and making decisions about how to play the next event.</p>
<p><strong>As manager of your life</strong>, how important do you believe your client to be? How well are you doing at this job? Are you ensuring that adequate deposits are being made in the physical, mental, emotional and spiritual accounts of your key client?</p>
<p><strong>Life slips past</strong>, not a year at a time, not a month at a time, not even a week or a day at a time. These are all good splits to stop and review how we are doing. But life slips by one decision, one action, one transaction at a time. In each moment as we decide to dawdle instead of pushing on, we lose another opportunity and another period of time in which we could be growing. That distraction that we choose for the next five minutes becomes two hours and then a day. The work you could have done this morning is postponed till tomorrow.</p>
<p><strong>Engage your life manager</strong>. Now is the time to start. Dump whatever is eating away at your time. Just stop doing it! Resolve to leave it alone. Now is the time to demand more of yourself. Focus on your purpose. Get stuck into your life work. Pick up the next task towards implementing your plan. Start grappling with the details to achieve what you have to do. Wrestle with the work. Resolve not to be turned aside by distractions. Deliver the goods.</p>
<h3>Some commitments</h3>
<p>A good life manager may require the following commitments of their client:</p>
<ol>
<li>Create a programme in which you reflect on the laws governing life.</li>
<li>Commit yourself to resolve rather than endure your personal problems.</li>
<li>Decide to deal with your unresolved fears.</li>
<li>Refuse to live with unfinished emotional business.</li>
<li>Honour your agreements, whether with yourself or others.</li>
<li>Decide to focus. Decide to resist distraction. Give yourself small goals to develop the work ethic of consistency and delivery.</li>
</ol>
<h3>Some actions</h3>
<p>And here are some actions you can carry out in support of your life manager:</p>
<ol>
<li>Compile your vision, strategy and plan.</li>
<li>Implement your plan.</li>
<li>Deal with your flaws, problems and challenges. (Yes – everyone has them. Everyone!)</li>
<li>Stretch yourself. Find someone to whom you can be accountable for your growth. Y</li>
<li>Up your game. It may be time for you to work harder. To work smarter too.</li>
</ol>
<h3>How do you measure up?</h3>
<p>If people around you cannot observe the difference, you are falling short. Where does your behaviour fall below the bar or excellence? Where do you need to apply some resilience? Do it today. Do it to make yourself a better person.</p>
<p>&nbsp;</p>
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		<title>Team Launch</title>
		<link>http://www.strategyworks.co.za/2012/01/11/team-launch/</link>
		<comments>http://www.strategyworks.co.za/2012/01/11/team-launch/#comments</comments>
		<pubDate>Wed, 11 Jan 2012 13:38:30 +0000</pubDate>
		<dc:creator>Stephen Quirke</dc:creator>
				<category><![CDATA[Conversation models]]></category>
		<category><![CDATA[Models]]></category>
		<category><![CDATA[Project]]></category>
		<category><![CDATA[Teams]]></category>
		<category><![CDATA[Workshop]]></category>

		<guid isPermaLink="false">http://www.strategyworks.co.za/?p=1212</guid>
		<description><![CDATA[<p>In 1924 Wernher von Braun strapped six rockets to a small wagon and watched in delight as the wagon roared around his street and then exploded.  The local constabulary were less impressed however, and took the twelve year old boy into custody.  And so began an incredible story leading up to July 16, 1969.  On <span style="color:#777"> . . . &#8594; Read More: <a href="http://www.strategyworks.co.za/2012/01/11/team-launch/">Team Launch</a></span>]]></description>
			<content:encoded><![CDATA[<p><strong>In 1924 Wernher von Braun strapped six rockets to a small wagon</strong> and watched in delight as the wagon roared around his street and then exploded.  The local constabulary were less impressed however, and took the twelve year old boy into custody.  And so began an incredible story leading up to July 16, 1969.  On that day the Saturn V rocket designed by von Braun launched Apollo 11 from Launch Pad 39A to begin the historic mission that would land the first men on the moon.<br />
<a href="http://www.strategyworks.co.za/wp-content/uploads/2012/01/vonbraun_portrait.gif"><img class="aligncenter size-full wp-image-1213" title="vonbraun_portrait" src="http://www.strategyworks.co.za/wp-content/uploads/2012/01/vonbraun_portrait.gif" alt="" width="178" height="217" /></a><br />
Wernher von Braun, from the <a title="WVB" href="http://earthobservatory.nasa.gov/Features/vonBraun/vonbraun_4.php">NASA website</a>.</p>
<p><strong>The launch of a space mission must be a hard-to-beat experience.</strong>  The launch is the pivot around which a space mission unfolds.  It is the moment of truth where the design, planning and preparation come together.  And it is the start of the chain of events that make up the mission, until the crew is safely back on Earth.  Here is a photo from Wikipedia of the <a title="space shuttle" href="http://en.wikipedia.org/wiki/File:Space_Shuttle_Columbia_launching.jpg" target="_blank">Space Shuttle Columbia</a> being launched.  (This was just more exciting than any of the Saturn V photos I could find).</p>
<p><a href="http://www.strategyworks.co.za/wp-content/uploads/2012/01/Columbia_launch-D.jpg"><img class="aligncenter size-medium wp-image-1214" title="Columbia_launch-D" src="http://www.strategyworks.co.za/wp-content/uploads/2012/01/Columbia_launch-D-300x252.jpg" alt="" width="300" height="252" /></a></p>
<p><strong>And so it is with teams.</strong> In setting up teams, leaders have two important responsibilities: first to design and prepare the best possible team structure, and second, to help members take possession of the structure, and competently launch themselves onto a course they make their own.<br />
The design and preparation phase should deliver a structure, including:</p>
<ul>
<li>A carefully designed team, with the right size, mix, skills and experience.</li>
<li>A clear message about who is in the team and who is not, as well as the limits of the team authority, what is up for discussion and what is not.</li>
<li>A team task, defined to foster <a title="Work design for internal motivation" href="http://www.strategyworks.co.za/2010/06/03/condition-2a-work-design/" target="_blank">internal motivation</a>.</li>
<li>Clearly defined roles and responsibilities.</li>
<li>A set of agreed norms for team behaviour.</li>
<li>Agreed processes and infrastructure.</li>
</ul>
<p><strong>In the second phase</strong>, the leader of the team breathes life into the structure during a team launch session.  The first meeting of any team provides<a title="team phases for coaching" href="http://www.strategyworks.co.za/2011/06/07/3phases/" target="_blank"> a unique opportunity</a> for a leader to have an enduring impact on the way the team works together.  A well executed interaction builds motivation and allows the team to invest themselves in the work to be done.  As leader you may wish to cover the following points, inviting input from the team:</p>
<ul>
<li>Clarification and discussion on the structure of the team as described under the design and preparation phase above.</li>
<li>Affirmation of the positive features and resources in the team.</li>
<li>A statement of the <a title="Compelling direction" href="http://www.strategyworks.co.za/2011/08/03/condition-4/" target="_blank">compelling direction</a> for the team.</li>
<li>Discussion on the unique circumstances surrounding the work to be completed.</li>
</ul>
<p><strong><a title="project workshops" href=" http://www.strategyworks.co.za/2009/03/14/alignment/" target="_blank">Project initiation workshops</a> provide the most effective structure for launching teams.</strong>  There is a slot at the beginning of each workshop where the leader can deliver a motivating address.</p>
<p><strong>There is an alchemy in launching teams.</strong>  A list of names goes out on e-mail and a group gathers.  If the launch is successful, the group becomes a real, bounded social system; a team.  The task assigned to the team is examined, assessed and redefined to become the slightly different task that members actually work on.  The norms of conduct specified by those who created the team are tried out, explicitly or implicitly, gradually revised, and made the teams’ own.</p>
<p><strong>What will probably not have happened is a discussion about alternative ways of working together</strong> to accomplish a task, to agree the best way to proceed. Research shows that this is not natural for teams in the launch phase. Members of teams need to log some experience with a task, and each other before they are able to have a useful discussion on how best to go about the work.</p>
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		<title>Conversaction Newsletter &#8211; December 2011</title>
		<link>http://www.strategyworks.co.za/2011/12/29/conversaction-newsletter-2011-12/</link>
		<comments>http://www.strategyworks.co.za/2011/12/29/conversaction-newsletter-2011-12/#comments</comments>
		<pubDate>Thu, 29 Dec 2011 19:49:50 +0000</pubDate>
		<dc:creator>Stephen Quirke</dc:creator>
				<category><![CDATA[Newsletter]]></category>

		<guid isPermaLink="false">http://www.strategyworks.co.za/?p=1188</guid>
		<description><![CDATA[Perspective: Perception is different from reality Perception is reality <p>Who drives the better car?  The other day I saw some reading an article comparing the 4×4 performance of Landrover and Landcruiser.   He finished the article, nodded knowingly and handed it to his mate.   When he had finished he said “Well that is conclusive then, Landcruiser <span style="color:#777"> . . . &#8594; Read More: <a href="http://www.strategyworks.co.za/2011/12/29/conversaction-newsletter-2011-12/">Conversaction Newsletter &#8211; December 2011</a></span>]]></description>
			<content:encoded><![CDATA[<h1>Perspective:</h1>
<h2>Perception is different from reality<br />
Perception is reality</h2>
<p><strong>Who drives the better car?  </strong>The other day I saw some reading an article comparing the 4×4 performance of Landrover and Landcruiser.   He finished the article, nodded knowingly and handed it to his mate.   When <em>he</em> had finished he said “Well that is conclusive then, Landcruiser is a better 4×4 than Landrover”.   The first guy’s eyebrows shot up.  “No way” he says, “the article proves that Landrover is the best”.</p>
<p>Just another example of how we see what we want to see.</p>
<p><strong>We see the world through filters.</strong>   From the start of our lives we have been developing constructs, or templates into which we try fit reality.   Our reticular activating system filters out any out-of-paradigm the information brought in by our senses to make sure we only become aware of what we already believe is true.   We then use these filters, to predict how situations will unfold.  We have literally learned how to see the world.</p>
<p>To manage our lives and to live effectively we need to understand these filters and how they affect what we perceive.</p>
<p><a href="http://www.strategyworks.co.za/wp-content/uploads/2011/12/Perceptions-pic-11.jpg"><img class="aligncenter size-medium wp-image-1190" title="Perceptions pic 1" src="http://www.strategyworks.co.za/wp-content/uploads/2011/12/Perceptions-pic-11-238x300.jpg" alt="" width="238" height="300" /></a><strong>We are accountable for our lives.</strong>  We are therefore accountable for the filters we allow to operate.  If you can acknowledge your history, put aside your excuses and identify the filters through which you view the world, you can empower yourself to step beyond your current reality.</p>
<p><strong>So what are these filters?</strong>  How can we go about recognising them?  Because these filters are so over-learnt we are usually no longer are aware of them.  This requires a reflective journey, keeping a log of the ebb and flow of thoughts and emotions in our day.  Set yourself up as researcher into your own life; your personal scientist. Instead of allowing life to wash over you and under the bridge, capture your thoughts. Write them down.</p>
<p><strong>Our filters are most distorted when we view ourselves.</strong>  We are our own worst critics, easily glossing over our real faults, elevating our imagined ones to monster status and failing to see our special gifts.  So what faulty assumptions are you making that you have not tested?  What are your fixed beliefs?  What labels have you taken on for yourself?</p>
<p>You can read the full article <a title="Perceptions" href="http://www.strategyworks.co.za/2011/12/29/perception/" target="_blank">here.</a></p>
<p>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</p>
<h1>Technique &#8211; Resilience</h1>
<p><a href="http://www.strategyworks.co.za/wp-content/uploads/2011/12/soichiro-honda1.jpg"><img class="aligncenter size-medium wp-image-1195" title="soichiro-honda" src="http://www.strategyworks.co.za/wp-content/uploads/2011/12/soichiro-honda1-282x300.jpg" alt="" width="282" height="300" /></a></p>
<p><strong>I love the innovation and persistence illustrated in the story of Soichiro Honda.</strong>   As a young mechanic he had a dream of developing piston rings for Toyota.   He worked long hours, sometimes sleeping in his workshop.   But his designs were repeatedly turned down by Toyota and ridiculed by other engineers.   He pawned his wife’s jewellery for collateral to go back to school.  Finally after two years he won a contract with Toyota.   With materials in short supply he developed his own concrete making process and built a factory to construct pistons.   The factory was bombed.  Twice!  Each time Honda picked up and continued.   When steel became unavailable he collected the fuel tanks jettisoned by US fighter planes.  The factory was finally destroyed in an earthquake.</p>
<p><strong>Setbacks sometimes come as a surprise.</strong>  But they shouldn’t.  Anything worth doing will raise challenges.  In his ‘Last Lecture’, Randy Pausch said that obstacles are not there to keep you out, they are there to test how badly you want something.  How will we deal with those disheartening obstacles, pitfalls and setbacks?  How can we keep going?  Well, we need resilience.  A dogged inclination to persist under adversity.  Every time, in that moment between a stimulus and response, the resilient person says “one more time…”, gets up and tries again.  Resilience includes flexibility, strength, confidence and our capacity to create.  Resilience is the key differentiator between those who flounder and give up, and those who flourish under adversity.  Here are four approaches you can consciously use to develop your resilience:</p>
<ul>
<li>Control your response</li>
<li>Manage the scope and reach of the adversity</li>
<li>Own your situation</li>
<li>Endure</li>
</ul>
<h3>“Success is 99% failure” – Soichiro Honda</h3>
<p>You can read the article <a title="Resilience" href="http://www.strategyworks.co.za/2011/12/29/resilience/" target="_blank">here</a>.</p>
<p>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</p>
<h2>A small adventure – Betty&#8217;s Bay asleep</h2>
<p>The small adventure comes this month has to do with a stretch in technique and medium.  Many watercolourists seem to work quite comfortably with darks.  However I have found my paintings tend to mudiness when I try.  This is a situation that has to be addressed.  Therefore I painted this early morning view of Bass Lake.</p>
<p><a href="http://www.strategyworks.co.za/wp-content/uploads/2011/12/BassLakeAM-D.jpg"><img class="aligncenter size-medium wp-image-1193" title="BassLakeAM-D" src="http://www.strategyworks.co.za/wp-content/uploads/2011/12/BassLakeAM-D-300x158.jpg" alt="" width="300" height="158" /></a></p>
<p>This painted in watercolour on 300gm Arches Rough and is approximately 500x760mm.</p>
<p>You can read the blog posting <a title="Bass Lake sleeps" href="http://www.sjqwatercolour.com/bl-am" target="_blank">here</a>.</p>
<p>BY STEPHEN QUIRKE, ON DECEMBER 29, 2011</p>
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<p>At StrategyWorks we assist leaders and their teams, with those crucial conversations for clarity, decisions, action and outcomes.  These conversations can be frustrating when people are not heard, the team cannot make decisions or the way forward remains vague.  Leaders contact us at StrategyWorks when they are ready to do something different.  In the process those involved in the conversations feel understood and challenged.  At the end of the intervention, the leaders and their teams feel focused and released around a clear plan of action.</p>
<p>Find out more from our website at:<a href="http://www.strategyworks.co.za/">www.strategyworks.co.za</a> or better still contact us at the email address: <a href="mailto:stephen@strategyworks.co.za">stephen@strategyworks.co.za</a> to arrange a meeting with Stephen.</p>
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<p>© 2011 Stephen Quirke, All rights reserved.  You are free to use material from this Conversaction newsletter in whole or in part, as long as you include complete attribution, including live web site link. Please also notify me where the material will appear.  The attribution should read:  ”By Stephen Quirke of StrategyWorks.  Please visit Stephen’s web site at <a href="http://www.strategyworks.co.za/">http://www.strategyworks.co.za/</a> for more resources on how to hold effective conversations in your organisation.” (Please make sure the link is live if placed in an eZine or in a web site.)</p>
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		<title>Resilience</title>
		<link>http://www.strategyworks.co.za/2011/12/29/resilience/</link>
		<comments>http://www.strategyworks.co.za/2011/12/29/resilience/#comments</comments>
		<pubDate>Thu, 29 Dec 2011 19:15:28 +0000</pubDate>
		<dc:creator>Stephen Quirke</dc:creator>
				<category><![CDATA[Coaching]]></category>
		<category><![CDATA[Empowerment]]></category>
		<category><![CDATA[Personal Mastery]]></category>

		<guid isPermaLink="false">http://www.strategyworks.co.za/?p=1175</guid>
		<description><![CDATA[<p></p> <p>I love the innovation and persistence illustrated in the story of Soichiro Honda.   As a young mechanic he had a dream of developing piston rings for Toyota.   He worked long hours, sometimes sleeping in his workshop.   But his designs were repeatedly turned down by Toyota and ridiculed by other engineers.   <span style="color:#777"> . . . &#8594; Read More: <a href="http://www.strategyworks.co.za/2011/12/29/resilience/">Resilience</a></span>]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.strategyworks.co.za/wp-content/uploads/2011/12/soichiro6.jpg"><img class="aligncenter size-full wp-image-1177" title="soichiro6" src="http://www.strategyworks.co.za/wp-content/uploads/2011/12/soichiro6.jpg" alt="" width="150" height="168" /></a></p>
<p><strong>I love the innovation and persistence illustrated in the story of Soichiro Honda.</strong>   As a young mechanic he had a dream of developing piston rings for Toyota.   He worked long hours, sometimes sleeping in his workshop.   But his designs were repeatedly turned down by Toyota and ridiculed by other engineers.   He pawned his wife&#8217;s jewellery for collateral to go back to school.  Finally after two years he won a contract with Toyota.   With materials in short supply he developed his own concrete making process and built a factory to construct pistons.   The factory was bombed.  Twice!  Each time Honda picked up and continued.   When steel became unavailable he collected the fuel tanks jettisoned by US fighter planes.  The factory was finally destroyed in an earthquake.</p>
<p><a href="http://www.strategyworks.co.za/wp-content/uploads/2011/12/3_honda-cub-a-type.jpg"><img class="aligncenter size-medium wp-image-1176" title="3_honda-cub-a-type" src="http://www.strategyworks.co.za/wp-content/uploads/2011/12/3_honda-cub-a-type-300x201.jpg" alt="" width="300" height="201" /></a><br />
<strong>He was always thinking of innovations.</strong>  During the fuel shortages in World War II, Honda attached a small engine to his bicycle. Friends and neighbours also wanted one but he was not able to get the materials. He contacted 18 000 bicycle shop owners in Japan to collect enough capital to engineer his first motorcycle, the Honda Cub.</p>
<p><a href="http://www.strategyworks.co.za/wp-content/uploads/2011/12/soichiro-honda.jpg"><img class="aligncenter size-medium wp-image-1178" title="soichiro-honda" src="http://www.strategyworks.co.za/wp-content/uploads/2011/12/soichiro-honda-282x300.jpg" alt="" width="282" height="300" /></a></p>
<p><strong>And he got help.</strong>  With the management support of his friend Takeo Fujisawa, Honda grew the company, coming close to bankruptcy several times through taking the necessary business risks, to the multibillion dollar company that it is now.</p>
<p><strong>Setbacks sometimes come as a surprise.</strong>  But they shouldn’t.  Anything worth doing will raise challenges.  In his ‘Last Lecture’ Randy Pausch said that obstacles are not there to keep you out, they are there to test how badly you want something.  How will we deal with those disheartening obstacles, pitfalls and setbacks?  How can we keep going?  Well, we need resilience.  A dogged inclination to persist under adversity.  Every time, in that moment between a stimulus and response, the resilient person says “one more time…”, gets up and tries again.  Resilience includes flexibility, strength, confidence and our capacity to create.  Resilience is the key differentiator between those who flounder and give up, and those who flourish under adversity.  Here are four approaches you can consciously use to develop your resilience:</p>
<h3>Control your response</h3>
<p><strong>“Success is not final, failure is not fatal; it is the courage to continue that counts.&#8221;</strong> - Winston Churchill. If you are creating anything new, you can be sure you are going to fail, perhaps often. It is your response to your failure that will determine your success. Those who succeed get up and try again, no matter how many times it takes them. Those who fail stay down and find reasons not to try again.</p>
<h3>Manage the scope and reach of the adversity</h3>
<p><strong>Allow yourself to correctly gauge the extent of the problem.</strong> If the meeting did not go well, do not minimise (“OK, it was fine!”) or exaggerate (“woe is me, my whole life is a disaster”). If there is a trend, acknowledge this too. Avoid irrational and catastrophising generalisations. Failing does not reduce your chance of success if you describe what caused the failure. This is the brutal truth required to guide the choice you will make about how you will avoid the same mistake in the future. If you fail and then decide you are a failure; that limits your chance for success.</p>
<h3>Own your situation</h3>
<p><strong>Make some choices.</strong> You don’t gain experience through what happens to you. You gain experience by deciding on what you will do about what has happened to you, carrying out your chosen action and reflecting on how effective it was. Decide to take ownership of where you find yourself now. Don’t blame the situation, or others. And don’t blame yourself. Just acknowledge where you are. Then decide or reconfirm where you want to get to, decide what you need to do to get there and take action.</p>
<h3>Endure</h3>
<p><strong>In the darkest night, look for the dawn.</strong>   When things are going badly it is quite possible to suppose that they will continue that way for ever.   It is also easy to assume that your resources are at an end.   These disheartening messages will lead you to give up.   Those who succeed in adversity look for the change of fortune and drum up just that little bit more to continue.</p>
<h3>“Success is 99% failure” &#8211; Soichiro Honda</h3>
<p>&nbsp;</p>
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		<title>Perception is different from reality &#8211; Perception is reality</title>
		<link>http://www.strategyworks.co.za/2011/12/29/perception/</link>
		<comments>http://www.strategyworks.co.za/2011/12/29/perception/#comments</comments>
		<pubDate>Thu, 29 Dec 2011 19:03:56 +0000</pubDate>
		<dc:creator>Stephen Quirke</dc:creator>
				<category><![CDATA[Coaching]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[Life Law]]></category>
		<category><![CDATA[Personal Mastery]]></category>
		<category><![CDATA[Perspective]]></category>

		<guid isPermaLink="false">http://www.strategyworks.co.za/?p=1180</guid>
		<description><![CDATA[<p>Who drives the better car?  The other day I saw some reading an article comparing the 4&#215;4 performance of Landrover and Landcruiser.   He finished the article, nodded knowingly and handed it to his mate.   When he had finished he said “Well that is conclusive then, Landcruiser is a better 4&#215;4 than Landrover”.   <span style="color:#777"> . . . &#8594; Read More: <a href="http://www.strategyworks.co.za/2011/12/29/perception/">Perception is different from reality &#8211; Perception is reality</a></span>]]></description>
			<content:encoded><![CDATA[<p><strong>Who drives the better car?  </strong>The other day I saw some reading an article comparing the 4&#215;4 performance of Landrover and Landcruiser.   He finished the article, nodded knowingly and handed it to his mate.   When <em>he</em> had finished he said “Well that is conclusive then, Landcruiser is a better 4&#215;4 than Landrover”.   The first guy’s eyebrows shot up.  “No way” he says, “the article proves that Landrover is the best”.</p>
<p>Just another example of how we see what we want to see.</p>
<p><strong>We see the world through filters.</strong>   From the start of our lives we have been developing constructs, or templates into which we try fit reality.   Our reticular activating system filters out any out-of-paradigm the information brought in by our senses to make sure we only become aware of what we already believe is true.   We then use these filters, to predict how situations will unfold.  We have literally learned how to see the world.</p>
<p>To manage our lives and to live effectively we need to understand these filters and how they affect what we perceive.</p>
<p><a href="http://www.strategyworks.co.za/wp-content/uploads/2011/12/Perceptions-pic-1.jpg"><img class="aligncenter size-medium wp-image-1181" title="Perceptions pic 1" src="http://www.strategyworks.co.za/wp-content/uploads/2011/12/Perceptions-pic-1-238x300.jpg" alt="" width="238" height="300" /></a> <strong>We are accountable for our lives.</strong>  We are therefore accountable for the filters we allow to operate.  If you can acknowledge your history, put aside your excuses and identify the filters through which you view the world, you can empower yourself to step beyond your current reality.</p>
<p><strong>This may not be a trivial task.</strong>  Past traumas may deeply affect the way you see the world.  You may have suffered unspeakable tragedy.  This note is not in the slightest way intended to minimise your experience or the impact this has had on you.  However, you have a choice about how you wish to deal with the effects of that situation as it affects your life right now.</p>
<p><strong>So what are these filters?</strong>  How can we go about recognising them?  Because these filters are so over-learnt we are usually no longer are aware of them.  This requires a reflective journey, keeping a log of the ebb and flow of thoughts and emotions in our day.  Set yourself up as researcher into your own life; your personal scientist. Instead of allowing life to wash over you and under the bridge, capture your thoughts. Write them down. Here are some questions you can ask yourself:</p>
<ul>
<li>What is my pet criticism of people?</li>
<li>Do I have a chip on my shoulder?</li>
<li>Am I naïve and blindly trusting.</li>
<li>Do I seek to honour arbitrary people at overwhelming cost to myself?</li>
<li>Am I over-controlling and hyper-cautious in any new meeting with people?</li>
<li>Do I fall apart at the first sign of stress?</li>
<li>Am I able to size up a situation and see the people around me and what they their agenda could be?</li>
<li>Is each crisis I face just one more disaster, confirming my ineptitude. Or is it “an opportunity to shine?</li>
</ul>
<p><strong>Our filters are most distorted when we view ourselves.</strong>  We are our own worst critics, easily glossing over our real faults, elevating our imagined ones to monster status and failing to see our special gifts.  So what faulty assumptions are you making that you have not tested?  What are your fixed beliefs?  What labels have you taken on for yourself?  Are you telling yourself any of the following:</p>
<ul>
<li>I never come out on top.</li>
<li>The competition are going to beat me anyway.</li>
<li>If things are going well, they are just preparing for a failure soon.</li>
<li>I will never be able to change anything. I am stuck with my lot.</li>
<li>I cannot influence what is happening around me.</li>
</ul>
<div><strong>How do your rate each event?</strong>  By adopting a role of researcher into our own life, we can view each event as an experiment.  We can predict the way events will unfold.  We can also observe how events actually do unfold and use the feedback to update our filters.</div>
<p><strong>Are you your own personal scientist?</strong></p>
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